Help


	This Help section is designed to answer any questions you may have regarding becoming a member of MagicBox Casino and all other procedures involved with running an account. If you do not find the answers you are looking for, please contact our Customer Support team and they will be happy to deal with your enquiry. For general questions, please click here to see our FAQ page.

1. LOGGING IN

	Fun Mode Login
	Real Money Mode Login

2. CASINO LOBBY

	User Options Window
	Multiplayer Modes

3. CASHIER

	Depositing Money
	Registering Your Credit Card
	Withdrawing Money
	Transaction History
	Credit Card Limitations
	Comp Points

4. CONTACT US

Add us to your e-mail safe list

1. LOGGING IN

MagicBox Casino features two gaming modes: Play for Fun and Play for Real Money. When using MagicBox Casino for the first time in either mode, you must first create a new user account before logging in and playing.

Fun mode

Real Money mode

REAL MONEY Account

Logging in When logging into Real Money mode, you will be prompted to fill in your Username, Password and Nickname (optional). If you enter a nickname, it will be displayed to other players in the casino when playing in Multiplayer Mode.

Creating an Account If you do not yet have a FUN account, you will need to register and create one before logging in.

Click on Create Account - a pop-up window will appear.
You will be asked to give some personal information that is needed to create and manage your personal account. MagicBox Casino has a strict Privacy Policy that guarantees the confidentiality of your personal information and under no circumstances will we pass on your details to a third party.
Click Create to complete creation of your new personal account.

MagicBox Casino assigns you a unique Username and a Security Code and sends it to your e-mail address. You'll need your Security Code to perform all your financial transactions, such as the deposit or withdrawal of money from your casino account. Your Password is used for login authentication. We suggest you write down both your Security Code and Password and keep them somewhere safe.

The Create Real Account window prompts you to enter the following information:

Field	Explanation
Username	The name you will use to log into the casino. Choose any user name you desire.
Password	Enter the password of your choice. Your password must be between five and ten alphanumeric characters.
Verify Password	Type in your password again to confirm your choice.
First name	Your first name.
Last name	Your last name.
Email address	Your email address.
Address	Your home mailing address.
City	The city in which you live.
State	Your home state. (This field is optional).
Country	Your home country. Select from the list of countries.
Zip/Postal Code	Your zip or postal code.
Phone	Your home phone number.
Fax	Your fax number. (This field is optional.)
Date of birth	Your date of birth in dd/mm/yyyy format. For example: September 5, 1975 = 05/09/1975.

Note: It is very important that you fill in your correct and valid information so we will be able to pay you your winnings

Click on the topics below for more information on creating an account.

2. CASINO LOBBY

Once you have logged-in to the casino, the Lobby window will appear. The Lobby contains a number of icons and information:

Game icons - click the game icons to open up the specific game menu. Click here for a detailed list of games available at MagicBox Casino.
Cashier - a button to open the MagicBox Casino cashier window.
Mode indicator - tells you whether you are currently playing for REAL MONEY or for FUN.
Current Balance - tells you how much money you have in your account.
Internet connection - lets you know whether you are playing Online or Offline

Cashier miniscreen
Located in the top right corner of the Lobby, the Cashier miniscreen displays your current balance. Virtual money is shown when you play in Fun Mode. Click on the Cashier button to enter the casino Cashier, where you can deposit and withdraw money (real or virtual), check your transaction history and manage your Comp points.

Links and buttons in the lower right corner have the following functions:
Contact Us:	Displays the MagicBox Casino contact information.
Latest Promotions:	Opens a web page with the latest information on MagicBox Casino promotions and news.
Help:	Opens the online help file, which you are reading right now.
Options:	Opens a window where you can adjust volume, speed, sound, and screen size. See the Options section of this help file.
Exit:	Closes MagicBox Casino.

USER OPTIONS

GAME OPTIONS

Game Speed Drag the slider to the right or left to increase or decrease the speed of the multimedia animations used during the games. Disable DOUBLE UP in Video Poker When this box is checked, the double, half-double and collect buttons do not appear on the screen, you have to press the ones on the machine itself.
Card Size When this box is checked, table game cards are displayed double their original size. Slots ZOOM mode In ZOOM mode, the reels, buttons and the winning table are displayed larger. Full Screen Select this to display your game over the entire screen. When this option is not selected you will see the Casino displayed in a midsize window.

AUDIO SETTINGS

Sound Volume
Drag the slider to the right or left to lower or raise the volume.
Sound
Select this to enable ambient sound effects: machine noise, cards being dealt, dice rolls, etc.
Music
Select this to listen to background music while you play.
Dealer Voices
Select this to hear the dealer speaking while you play. The sound option must also be selected in order to hear the dealer.

MULTI-PLAYER MODES

3. CASHIER

In Real Money Mode, click Cashier to deposit or withdraw money. You can also view your entire transaction history once you are inside the cashier page. In Fun Mode, use the Cashier to deposit or withdraw virtual dollars to your account.

Depositing Money

Registering Your Credit Card

Registering Your Credit Card

You must register your credit card with us before using it at MagicBox Casino. You will be asked to enter your personal details for registration over the secure MagicBox Casino server, giving the following personal details.

Credit card number	The number of the credit you wish to register.
CVV2 number	CVV2 number from the back of your credit card (Optional). * See below to find out where this number can be found.
Credit card owner's first name	The first name of the credit card owner.
Credit card owner's last name	The last name of the credit card owner.
Credit card type	Select the type of credit card you wish to register from a list of MasterCard, Visa, Visa Electron or Delta.
Expiration month	Select the month your credit card expires.
Expiration year	Select the year your credit card expires.
Address	Your mailing address.
City	The city where you live.
State	Your home state. (This information is optional).
Zip	Your zip code.
Country	Select your country from the given list of countries.

Click Enter to complete your credit card registration.
* -The CVV2 number is used for additional security: it is up to you whether to reveal it to us or not. To find your credit card's CVV2 number, refer to the last three numbers on the back of your credit card :

MagicBox Casino

Withdrawing Money

Transaction History

Credit Card Limitations

Comps Points

4. CONTACT US

Service and Support
Our customer service is on stand-by 24 hours a day, 7 days a week, to deal with any questions, comments or suggestions you may have. You can contact the Customer Service and Support center by phone, fax, or email.

Support by e-mail
We guarantee a response to all e-mail requests within 25 minutes. To help us provide you with the best service possible, please choose the e-mail address that best addresses the kind of help you require. Always include your Username when writing to us.

deposits@magicboxcasino.com	- Questions regarding deposits to your casino account.
withdrawals@magicboxcasino.com	- Questions regarding withdrawals from your casino account.
tech@magicboxcasino.com	- Questions regarding software installation or download.
feedback@magicboxcasino.com	- Feedback, comments and suggestions.
support@magicboxcasino.com	- All Other issues.

If you prefer to speak with a Customer Support representative by phone, we kindly ask that you have your personal details ready in order to speed up the process of dealing with your enquiry.

Make sure you receive all your MagicBox Casino E-MAILS!

As part of our ongoing effort to provide you with the highest possible level of customer care, MagicBox Casino regularly sends you e-mail updates, informing you of our latest news, promotions, bonuses and prize draws. More importantly, your account details and banking information are also sent to you by e-mail.

Unfortunately, because of the high level of spam mail (unwanted advertising e-mails) experienced by most people today, your Internet Service Provider may use powerful Anti-Spam filters to ensure that you only get the e-mails you want to receive. As a result, it is possible that some of the e-mails you want may sometimes be blocked, meaning that you could miss out on our latest promotions.

So how can I make sure my e-mails don't get blocked?

The solution is simple: just take a few moments to add any of the MagicBox Casino e-mail addresses to your e-mail " safe list". If you are unfamiliar with Safe List procedure, please follow the simple steps below.

Click on one of the links below to view detailed instructions for your particular e-mail provider:

Outlook

AOL

Hotmail

Yahoo

Gmail

MSN

Comcast

Wanadoo

SBC Global

What else can I do?

Once you have added us to your Safe List, there are a couple more things you can do to ensure that you receive all of our mails:

Check that you have subscribed to our mailing list, by contacting your account manager, or the Customer Support Team. They will make sure that you are added as soon as possible. Simply click the Contact Us link located in the casino lobby.
Make sure that we have your current e-mail address.

MagicBox Casino