4. CONTACT US
Service and Support
Our customer service is on stand-by 24 hours a day, 7 days a week, to deal with any questions, comments or suggestions you may have. You can contact the Customer Service and Support center by phone, fax, or email.
Support by e-mail
We guarantee a response to all e-mail requests within 25 minutes. To help us provide you with the best service possible, please choose the e-mail address that best addresses the kind of help you require. Always include your Username when writing to us.
If you prefer to speak with a Customer Support representative by phone, we kindly ask that you have your personal details ready in order to speed up the process of dealing with your enquiry.
| Support Tel. Number: |
80072789136 (Toll Free)
+632-756-7836 (International)
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| Fax: |
00 800 1000 4607 (Toll Free)
+632-756-7837 (International)
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| Our Address: |
MagicBox Casino
iGlobalmedia Entertainment Limited
Suite 6, Atlantic Suites, Europort Avenue,
GIBRALTAR
Financial transactions are executed through:
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Make sure you receive all your MagicBox Casino E-MAILS!
As part of our ongoing effort to provide you with the highest possible level of customer care, MagicBox Casino regularly sends you e-mail updates, informing you of our latest news, promotions, bonuses and prize draws. More importantly, your account details and banking information are also sent to you by e-mail.
Unfortunately, because of the high level of spam mail (unwanted advertising e-mails) experienced by most people today, your Internet Service Provider may use powerful Anti-Spam filters to ensure that you only get the e-mails you want to receive. As a result, it is possible that some of the e-mails you want may sometimes be blocked, meaning that you could miss out on our latest promotions.
So how can I make sure my e-mails don't get blocked?
The solution is simple: just take a few moments to add any of the MagicBox Casino e-mail addresses to your e-mail " safe list". If you are unfamiliar with Safe List procedure, please follow the simple steps below.
Click on one of the links below to view detailed instructions for your particular e-mail provider:
 Outlook
Outlook
- Click on the Tools menu, and then click on Address Book
- Click New, then select Group. This will open up a new card window.
- Enter MagicBox Casino in the Group Name and Name boxes, and then type in one of our addresses, for example: promotions@magicboxcasino.com or support@magicboxcasino.com into the email address box.
- Click OK.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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AOL
AOL
- Sign in and open your AOL mailbox.
- Go to keyword: Spam Controls.
- Version 9.0:
- Open the latest email you have received from us
- Click the Add Address button (on the right) to add to your People I Know list.
or
- You can just send an email to promotions@magicboxcasino.com or support@magicboxcasino.com , and that will add us to your People I Know list automatically.
- To do this, open an email you have received from us.
- Click the Reply button.
- A new email will open with the wrong address in the Send To box.
- Replace the address in the Send To box with promotions@magicboxcasino.com or support@magicboxcasino.com
- Click Send Now.
- Our address will now be added to your People I Know list.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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Hotmail
Hotmail
- Sign-in and open your Hotmail mailbox.
- Click the Contacts tab, and then click the Safe List located on the left hand side of the page.
- Type: promotions@magicboxcasino.com or support@magicboxcasino.com into the box labeled "Type an address or domain" and click "Add".
- If you see any mails from us in your Junk E-mail folder, simply tick the box beside the mail and then click This is not Junk Mail' to add this address to your
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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Yahoo
Yahoo
- Sign-in and open your Yahoo! mailbox.
- Click on the arrow on the Mail tab.
- Click Options.
- Click Filters.
- In the top row, labeled From header: make sure Contains is selected in the pull-down menu.
- Type promotions@magicboxcasino.com or support@magicboxcasino.com into the text box located next to Contains.
- At the bottom, where it says Move the Message To select Inbox from the pull-down menu.
- Click the Add Filter button at the bottom left of the screen.
- If you see any mails from us in your Bulk folder, simply tick the box beside the mail and then click This is not Spam to add this address to your Safe List.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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Gmail
Gmail
- Sign-in and open your Gmail mailbox.
- Click Contacts, located in the left hand side of your screen.
- Click Add Contacts
- In the first field labeled Name, type in MagicBox Casino.
- in the second field labeled Primary email, type in promotions@magicboxcasino.com or support@magicboxcasino.com
- Click on the Add Contact button.
- If you see any mails from us in your Spam folder, simply tick the box beside the mail and then click Not Spam to add this address to your Safe List.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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MSN
MSN
- Sign-in and open your Hotmail mailbox.
- Click the Contacts tab, and then click the Safe List located on the left hand side of the page.
- Type: promotions@magicboxcasino.com or support@magicboxcasino.com into the box labeled "Type an address or domain" and click "Add".
- If you see any mails from us in your Junk E-mail folder, simply tick the box beside the mail and then click This is not Junk Mail' to add this address to your
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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Comcast
Comcast
- Open your Comcast Mailbox
- Click Compose Email.
- Select the Edit link above the Favorites box
- Select the contacts in your address book that you wish to add to your webmail favorites list and click the Add button. Add either of these addresses: promotions@magicboxcasino.com or support@magicboxcasino.com
- Click Save.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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Wanadoo
Wanadoo
- Sign-in and open your Wanadoo mailbox.
- Open an email from MagicBox Casino.
- Double-click on the MagicBox Casino message to open it in a separate window
- Click with the right mouse button on the MagicBox Casino address that you want to save.
- In the menu that appears, click on Add to Address Book
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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SBC Global
SBC Global
- Sign-in and open your SBCGlobal mailbox.
- Click on Mail Options.
- Click Filters.
- In the top row, labeled From header: make sure Contains is selected in the pull-down menu.
- Type promotions@magicboxcasino.com support@magicboxcasino.com into the text box located next to Contains.
- At the bottom, where it says Move the Message To select Inbox from the pull-down menu.
- Click the Add Filter button at the bottom left of the screen.
- If you see any mails from us in your Bulk folder, simply tick the box beside the mail and then click This is not Spam to add this address to your Safe List.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@magicboxcasino.com
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What else can I do?
Once you have added us to your Safe List, there are a couple more things you can do to ensure that you receive all of our mails:
- Check that you have subscribed to our mailing list, by contacting your account manager, or the Customer Support Team. They will make sure that you are added as soon as possible. Simply click the Contact Us link located in the casino lobby.
- Make sure that we have your current e-mail address.
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